Privacy Policy

This policy describes how Symphony Infotech may collect, use and protect information through this website and related business messaging services. It should be reviewed against your actual production practices and applicable law before launch.

1. Information we collect

We may collect information you provide directly, such as name, phone number, email address, company details, demo enquiries, account information and support communications. Service usage and technical information may also be processed to operate, secure and improve the platform.

2. Customer-controlled data

Business customers may upload or connect customer/contact information and conversation-related data. The customer remains responsible for its lawful collection, permissions, notices and instructions regarding that data.

3. How information is used

Information may be used to deliver the service, respond to enquiries, support users, secure accounts, improve functionality, analyze performance, communicate service information and meet legal obligations.

4. Connected platforms

Where customers connect services such as WhatsApp Business Platform or other third-party systems, information is processed according to customer authorization, applicable service terms and third-party platform requirements.

5. Sharing

Information may be shared with authorized service providers or subprocessors where needed to provide, host, secure, support or analyze the service, subject to appropriate agreements and legal requirements.

6. Data retention & security

Data should be retained only as long as reasonably necessary for service delivery, contractual, operational and legal purposes. Reasonable technical and organizational safeguards should be maintained appropriate to the deployed system.

7. Rights & requests

Depending on applicable law, individuals may have rights relating to access, correction, deletion or other processing of personal information. Requests can be submitted through our contact page.

8. Updates

This policy may be updated as services, legal requirements or data practices change.

9. Contact

For privacy questions, contact Symphony Infotech through the contact details provided on this website.