Knowledge-based answers
Ground replies in approved FAQs, product information, policies, brochures and internal business knowledge.
AI that works with your business knowledge
Your smartest WhatsApp teammate. Always ready.
Give your customers instant, useful answers while AI qualifies leads, understands intent, summarizes conversations, suggests the next action and hands high-value conversations to the right person.
✓ Business knowledge✓ Human handoff✓ Usage visibility
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Symphony AI AgentActive on WhatsApp
LIVEDo you have a 3 BHK in Bani Park under ₹2 Cr?
Searching approved knowledge…
Yes. I found matching inventory. Would you prefer a higher floor or a larger balcony?
IntentProperty enquiry
Lead score🔥 High
Next actionAssign Sales
⚡ Created lead • Added tag “3 BHK” • Assigned to Sales
Designed around real teams
AI assists. Your team stays in control.
Let AI handle repetitive questions and qualification while people step in when judgment or empathy matters.
More than auto-replies
AI across the entire customer journey.
Use AI where it improves speed and consistency, while your team stays in control of important conversations.
Lead qualification
Ask the right questions, identify intent, capture requirements and score leads before a salesperson joins.
Smart reply assistant
Give human agents context-aware reply suggestions so they can respond faster without sounding robotic.
Conversation summaries
Turn long chat histories into concise summaries, customer needs, objections and clear next actions.
AI-powered actions
Trigger tags, lead creation, assignment, follow-ups or workflow steps based on what the customer actually says.
Human handoff
Escalate sensitive, complex or high-intent conversations with full context so customers never repeat themselves.
AI control center
Powerful AI needs powerful controls.
Define how your AI behaves, what it can answer, when it should escalate and how performance is measured.
✓
Prompt & behavior versionsTest and improve instructions without losing history.
✓
Approval and fallback rulesChoose autonomous, assisted or human-approval experiences.
✓
Evaluation & analyticsReview answer quality, unresolved intents, handoffs and AI usage.
AI statusCustomer Support Agent
Primary objectiveResolve FAQs and qualify sales enquiries
Knowledge sources
Pricing.pdfWebsiteProduct FAQPolicies
Confidence threshold82%
Escalation ruleIf pricing negotiation, complaint or low confidence → Human
Built for real teams
Choose how AI participates.
You do not have to choose between “all AI” and “all human”. Mix automation and people around the customer experience you want.
01
AI-first
AI handles common conversations end-to-end and escalates exceptions.
02
AI-assisted
AI drafts replies, summarizes chats and recommends actions for agents.
03
Human-approved
AI prepares the response, but a team member approves before sending.
Your AI. Your knowledge. Your rules.
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